Privacy policy

 

When you access our website and especially if you seek to contact us from the website, Flow Earth collects a certain amount of information and data that could identify a person directly such as the first and last name or indirectly such as an IP address, a registration number (“Data “). How Flow Earth will use this Data will depend in particular on your journey on the website.

As a reminder, Data processing refers to any operation performed or contemplated directly or indirectly with the Data, such as, but not limited to, the collection, recording, storage, modification, use, dissemination or destruction, etc.

The data processing always has a purpose, i.e. a reason justifying the data processing. By way of example, when you are asked by Flow Earth to enter your contact details in the contact form on the website, it is indeed a data processing whose purpose is, for example, the reply to a request for information, the building of a customer / prospect database to enable us to send you various communications.

In addition, data processing must be based on a legal basis such as the legitimate interest of Flow Earth, the fulfilment of a legal obligation or your consent.

 

Data

Data collected

Flow Earth collects the Data either directly from you (via the form on the website) or indirectly via third parties (websites, third-party cookies …). If you read or surf the website, Flow Earth will collect the following Data:

The domain name from which you are connecting;

The day and time you accessed our website;

The IP address of your device / connection tool on the website.

If you send Flow Earth a request for information or an email and you identify yourself by sending identification data such as your email address and a mobile number, this Data will be used in particular to reply to your message and to send you messages of a commercial nature or communication of our company.

 

Use of collected Data

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To improve our website in order to better serve you.

To allow us to better service you in responding to your customer service requests.

To administer a contest, promotion, survey or other site feature.

To send periodic emails regarding your order or other products and services.

 

Security measures

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Flow Earth undertakes to implement all appropriate technical and organizational measures to ensure confidentiality and a level of security appropriate to the risks of accidental, unauthorized or unlawful access, disclosure, alteration, loss or further destruction of the Data.

Nevertheless, the transmission of Data via the Internet is not without risk, therefore Flow Earth does not guarantee the security of data transmitted over the internet.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Data retention period

Your Data is processed to the extent strictly necessary to achieve the purposes listed above. When its use is no longer necessary or its conservation is no longer relevant to the processing concerned, Flow Earth will permanently delete it from its systems and registers and / or take measures to make them anonymous so that its usage can no longer identify you. In addition, the anonymous data can be kept without limitation of duration.

 

Third parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information

For some of the purposes identified above, Flow Earth uses the services of service providers such as IT service providers (e.g. the hosting provider), solutions (e.g. software editing the database for customer and prospect management, online storage solution). The latter may need to have access to Data to carry out the mission entrusted to them by Flow Earth.

In addition, Flow Earth reserves the right to use third-party software to count the number of visits made to the various pages of the website, to analyze the navigation in order to identify any technical performance problems.

 

Cookies

By browsing the website, you acknowledge that cookies are placed on your browser and you agree to their installation in accordance with the provisions below.

The term “cookie” covers the various trackers that are deposited or read on a computer, tablet, or mobile, for example when consulting a website, an advertisement, or the use of software. A cookie aims to collect information relating to the user’s browsing such as the IP address. This information can be used for different purposes, including: to make statistics on the usage of the website, or to provide targeted advertising tailored to your interests.

Flow Earth uses the information provided by cookies to provide better user experience and improve the overall quality of its services and the website. In this context, Flow Earth uses the following cookies:

 

Necessary – Always enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

 

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

• aka_debug (duration session) : Vimeo sets this cookie which is essential for the website to play video functionality.
• vuid (duration 2 years) : Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.

 

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Moreover, as indicated in the table above, the website uses cookies requiring the express consent of the user prior to their installation. By clicking on the button “Accept” via the information banner on the website, you agree to the placement of cookies on your tool. You also have the option of selecting the “Read more” button, which then allows you to deactivate, at any time, individually or in total nonessential cookies that you want to allow / refuse.

You can at any time choose to disable these cookies and you can set your browser to report cookies that are stored on your computer. You can accept or refuse cookies on a case-by-case basis or refuse them systematically.

However, the setting of the browser to refuse all cookies is likely to change the conditions of access and use of the Site requiring the use of cookies. In addition, opposition to the installation or use of a cookie will be taken into account by the installation of a “refusal cookie” on the terminal concerned. Also, care must be taken not to delete this refusal cookie if you want your choice to be taken into account.

 

Your rights

As part of the data processing carried out by Flow Earth, you can request to receive a file containing all the personal data that we have about you, including those that you have provided to us. You may also request the deletion of your personal data. This does not include data stored for administrative, legal or security purposes.

For the exercise of your rights or any question relating to the present, you can send your request to the following address: contact@flowearth.com

 

Data Privacy Policy

Introduction

Flow Earth AB takes the protection of the data of its customers and employees very seriously.

We collect, use and share your information in accordance with applicable data protection laws.

This data privacy policy (the "Policy") informs you of our practices regarding the collection, use and sharing of your information.

 

Data collect

We may collect your information when you use our services, fill out an online form, contact us by phone or email, or participate in a survey. The types of data we may collect include:

• your name, address, telephone number and e-mail address;
• information about your use of our services;
• information about your computer or mobile device, including your IP address,
• browser type and regional settings;
• information about your transactions with us, including payment details;
• any other information you choose to provide to us.

 

Principle of protection

The data must be collected for specified, explicit and legitimate purposes and are not further processed in a manner incompatible with these purposes.

• A treatment must have a specific objective.
• The data processed must be consistent with the purpose of the collection.
• Data must not be reused for purposes other than those declared.

Personal data must be adequate, relevant and not excessive in relation to the objectives pursued.

Data subjects must be transparently informed about the use and sharing of their data. They must be able to exercise their right of access, rectification, opposition, ...

The data controller must implement the appropriate technical and organizational measures to guarantee a level of security adapted to the risks.

 

Data usage

We use your information to provide and improve our services, to communicate with you, to resolve disputes and to enforce our agreements. We may also use your information to send you offers and updates about our products and services.

 

Sharing your data

We will not share your information with third parties for direct marketing purposes. We may share your information with third parties to provide and improve our services, to communicate with you, to resolve disputes, and to enforce our agreements. We may also share your information with third parties in response to a request from legal or governmental authorities, or to protect our rights and property.

 

Security

We take reasonable steps to protect your information from loss, misuse, unauthorized access, disclosure, alteration and destruction.

 

Access to your informations

You can access your information by contacting us at the address listed below. You can also request the correction or deletion of your information by contacting us at the address indicated below. Please note that some information may only be deleted when necessary to comply with applicable laws or to enforce our agreements.

 

Change of policy

We may update this policy from time to time. We will notify you of any significant changes by posting a new version on our website.

 

Contact

If you have any questions about this policy or our handling of your information, please contact us at contact@flowearth.com.